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Support Plans

So, you have purchased business grade hardware, made the correct software choices and your systems have been professionally implemented. You have invested in a best fit solution on which your business depends. What happens next?

CNX proactively monitors and maintains your systems by way of the CNX Support Plan. This Support Plan is a fixed cost monthly service agreement specific to your business and IT requirements.

A Support Plan will reduce reactive support incidents, avoid business disruption and maximise systems’ longevity. We maintain your systems, allowing you to get on with your business.

Support Plan Services

  • Monitoring and maintenance of core systems’ infrastructure
  • Installation of critical security and Windows updates *
  • Agreed priority response times
  • User account management
  • Assignment of primary and secondary engineers
  • Regular, customised management reports
  • Reduced professional fee rates
  • Competitive pricing with low fixed margins on all purchases through CNX
  • Tracking of licences, warranties, maintenance renewals / annuities for purchases through CNX
  • Relief (loan)equipment **
  • Annual systems review

    • * Service packs excluded
    ** When available

     

     

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    Duncan Court, 74 Vickerman St, Pt Nelson
    PO Box 206, Nelson
    Ph (03) 545 6600 Fax (03) 545 6601
    Email: info@cnx.co.nz
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    Network services and computer support in Nelson, New Zealand